Disclaimer

ACA Pacific endeavours to provide the best possible service and support for all the products in our distribution portfolio. This web site is designed to provide product information, indicative pricing, and other information on our products and services. All due care has been taken to ensure information contained in this site is accurate at time of publication. ACA Pacific's web site is continuously updated and checked for inaccuracies and omissions. Even with the greatest of care to avoid inaccuracies and omissions, inconsistencies may occur. ACA Pacific accepts no liability for any errors or inconsistencies found within our site.

All prices, product specifications, product offerings and stock availability is subject to change without notice. ALL PRICES STATED ON THIS SITE ARE EXCLUSIVE OF 10% GOODS AND SERVICES TAX (GST), unless otherwise stated. Quoted prices and special promotions are for business-to-business transactions only, and not intended for use by the general public. Any quotes generated for licensing or box or retail products will expire within 14 days or at the end of the month, whichever comes first.

Some of the information contained in this Site has been duplicated/obtained from manufacturers sources in good faith. All care is taken to ensure product images, descriptions and specifications are accurate at time of publication. Accuracy of information obtained from manufacturers is the responsibility of the manufacturer. It is in your best interest to confirm our information by visiting the appropriate vendors’ home page.

All logos, brand, and product names are Trademarks (TM) or Registered Trademarks (R) of their respective owners. No information may be re-produced without written authorisation by ACA Pacific Pty Ltd.

Warranty Information

All product warranties implied herein are strictly Manufacturer Warranties unless otherwise stated, and are subject to manufacturers terms and conditions.

We appreciate your feedback. If you have any questions, have discovered any errors, or have any general comments, please send us an e-mail: [email protected]

Privacy Policy

ACA Pacific recognises and accepts the Privacy Act 1988 and adopts the “National Privacy Principles” as our policy on all methods of contact available to you with us.

How do we collect the information?

Where possible and practical, we will only collect information directly from you. If we collect it from another source, we will do what is reasonably possible to inform you that we have collected the information. An example of how we collect the majority of individual and organisation information is from our Reseller Application and/or associated forms.

You may choose the contact options that you would like through our web, email, fax, or mail based  marketing registration pages. Modifications made by you may take time to take effect within our databases. If you are our only contact for your organisation and choose to have no contact with ACA Pacific, your organisation may not be able to do business with us.

Why do we collect information?

ACA Pacific will collect personal information in the process of conducting business. That personal information may be obtained directly from you, via another contact in your organisation or through a third party who we assume has informed you that your details may be provided to us. We will only store your personal details if they are relevant to your organisation conducting business with us. We do not normally obtain or store information that is deemed by the Privacy Act to be "Sensitive Information". We store personal information to ensure that we can maintain contact with the organisations with which we do business. This contact may be verbal, electronic or written. The reason for the contact may be to inform, request assistance or to maintain a relationship.

When do we use your information?

Contact information supplied by you may be used as consent for purposes of informing you of any details, promotions, operational changes, price updates or any relevant information that will assist our mutual businesses. The information we collect will only be that which is necessary for the conduct of our business and our relationship with your organisation. Information gathered by us in one instance may be used in another instance unless you expressly requested that we do not. However, we will only use the information which we receive about you for the purpose of doing business with your organisation or in connection with that purpose.

How do we store your personal information?

Your information is held either in paper-based records or in electronic form in our databases. We take precautions to ensure the security of that information. If your information is no longer needed, we will either delete it from our systems or de-identify it, so that it cannot be attributed to you personally.

To whom will we disclose your information?

Your personal information may be given to other organisations, such as the vendors that we represent and organisations that we use to assist us in the conduct of our business, including but not limited to couriers, marketers and our financial institutions.

How can you check the information we hold?

We will take all reasonable steps to ensure that the information we hold is accurate, and we will put into effect any changes that you ask for. If you wish to view the personal information that we have stored please e-mail, fax or write to our Marketing Department (details below), who will arrange for your personal information ONLY to be extracted and made available for viewing by you (Note: This will not include any passwords or security relevant information). We will not mail or e-mail your personal information document to you but we will notify you in a timely manner when it is is available for viewing in a safe and verified manner (such as your nearest ACA Pacific branch office). If through a channel of contact you are forwarded to another site or organisation ACA Pacific is not responsible for the privacy practices or content of that site or organisation.

How do we use “cookies”?

Our web site uses cookies which are small amounts of information sent from a web server to your computer. These cookies are used to retain login and state information. We do not use cookies to track your internet activity before or after you leave the ACA Pacific web environment. Any activity while you are at our web site may be monitored. No other company has access to our cookies. The ACA Pacific web environment has added security available as a default option by using Secure Sockets Layer (SSL) technology. This means that for authenticating and transacting orders on line, information you send is encrypted by your computer, and then decrypted again on our side, preventing others from accessing your private information in between. More information on privacy legislation is available from the Federal Privacy Commissioner at www.privacy.gov.au.

How can I get more information about my personal information?

You may contact ACA Pacific through any of the following methods:

Email: [email protected],
Phone: 03 9674 8188. Fax: 02 9674 8100
Post: ACA Pacific, PO Box 101, Port Melbourne, VIC 3207